Checklist for Respondus Issues

For Windows Users:

1. Check that you have the correct version of the LockDown Browser and latest update. Windows version download link

2. Make sure that the system requirements are correct. 
Please note that the LockDown browser does not work on Windows 7.
For system requirements, please review this post.

3. If the LockDown Browser is not starting, saying that there are applications to be closed although the user has closed all applications, so please run the task manager and kill the applications that are running on the background blocking the LockDown Browser to start.

4. If the LockDown Browser crashes and closes when opened, please try to create a new profile (new user on Windows) and switch to the new account and open it.

5. If the webcam is not working / blocked / not configured: Please review this post.

For Mac Users:

1. Check that you have the correct version of the LockDown Browser and latest update. Mac version download link

2. Make sure that the system requirements are correct. Please note that the LockDown Browser support Mac OS 10.14 to 10.12, OS X 10.11, OSX 10.10

3. If the LockDown Browser crashes and closes when opened, Please try to create a new profile and switch to the new account and open it.

4. If the Webcam is not working:

  • Sometimes, anti-virus software can interfere with the camera working properly. Temporarily disabling the antivirus software may help to determine if it’s playing a role. Be sure to re-enable your antivirus software after you finish performing this troubleshooting step.
  • You will likely need to manually grant LockDown Browser permission to access your camera and microphone. To do this, on your Mac
    • Go to: System Preferences > Security and Privacy > Privacy
    • Click the lock icon in the lower left, then enter your admin password. Afterwards, click on “Camera” in the left-hand menu and then click the checkbox next to LockDown Browser